![]() I postponed my drive to my home in Florida in an attempt to pick up my only clothing available. It would be placed on a flight arriving this evening to DC. I finally reached a live person this morning that told me that my luggage was in Dublin. I drove from Florida to DC and accompanied friends on our trip. I just arrived to DC from Rome yesterday to the surprise of no luggage. ALTOGETHER A NASTY EXPERIENCE BASED ON FALSE ADVERTISING. WE ARRIVED AT OUR ULTIMATE DESTINATION AT 01:15AM RATHER THAN 23:15 ON THE DAY WE HAD LEFT DUBLIN. THE EXPERIENCE DID NOT MATCH THE AER LINGUS ADVERTISMENTS SHOWN ON TV AND MEDIA OF FRIENDLY, SMILING CREW. ON THE WAY BACK ONE WEEK LATER, WE SAT IN THE SAME ROW TO FIND RUBBISH IN THE SAME PLACES ON OUR SEATS, CHEWING GUM STUCK TO A TRAY AND THE BACK OF A SEAT IN FRONT AND MORE TRASH STUCK TO THE TRAY OF THE WINDOW SEAT. WE ARRIVED 90 MINUTES LATE, PARKED A BUS RIDE AWAY FROM THE TERMINAL HAVING LEFT THE NEW, EMPTY TERMINAL 2 IN DUBLIN, AND THEN WAITED ONE HOUR FOR OUR LUGGAGE TO ARRIVE AT THE CAROUSEL. WE ARE TIRED SO DON'T COMPLAIN TO US AS WE ARE DOING OUR BEST" THIS WAS REINFORCED BY A STRONG GLARE FROM A YOUNGER WOMAN WITH A VERY UNFRIENDLY DEMEANOUR. THIS WAS FOLLOWED BY A STERN LECTURE FROM THE STEWARDESS AS FOLLOWS: "WE HAVE BEEN UP SINCE 5AM, WE HAVE FLOWN NUMEROUS LEGS BETWENN DUBLIN AND LONDON AND BACK TO MUNICH ETC. THE REASON GIVEN WAS THAT THE APU WAS NOT FUCTIONING. ![]() FLIGHT WAS 1 HOUR LATE BOARDING AND WE SAT IN THE PLANE FOR 25 MINUTES WITH NO AIR CONDITIONING OR AIRFLOW INTO THE CABIN. Do not fly Aer Lingus if you have a choice.ĪER LINGUS FALSE ADVERTISING, NASTY STAFF, DIRTY PLANE.įLEW FROM DUBLIN TO MUNICH ON 21ST OF JUNE WITH A FRIEND. Very poorly managed airline based on my experience, and the attitude of the employees who dealt with us was a reflection of poor management. We never heard such an announcement and asked the ticketing assistant why they did not tell us about all of this when we initially approached them and questioned them. Then when we go back to ticketing assistance counter, they blame us for "not listening to the announcement" that the Philadelphia flight was closing. ![]() ![]() We get to ticketing counter and they tell us flight closed, too late. No mention of 75 minute flight closing time or that we should go to a "special flight closing counter" if the 75 minutes was close to expiring before we got to ticketing counter. The ticketing assistant told us to get in line. We arrived over 2 hours before our flight was to depart from Dublin to Philadelphia and checked with ticket assistance when we saw a line in ticketing that was very long. And NOT Aer Lingus,ĭon't fly Aer Lingus if you have a choice! The lady was not bothered about helping us out, and the service was terrible, this was our first time with Aer Lingus and could be our last We suggest you fly with somebody else. ![]() Even though behind there was a lot of empty seats and tables. After two hours of our waiting time we went to the Aer Lingus lounge for some HELP just see if we could just sit down somewhere decent and have a coffee both myself and my wife have medical conditions which we inform them of this, but she told NO we was the wrong class of people and that the place was full. Aer Lingus Staff was extremely unhelpful stating that she had managed to get us on the next flight and that we should be grateful to her for doing this even though we where told 81/2 hours before we left the US what time our flight was going to be, so she was full of lies, she gave us voucher for 15 euros which was the equivalent of £12 each which was inadequate for the waiting time,to spend in the food hall which wasn’t really nice and dirty. We were one hour late taking off which meant we missed our adjoining flight from Dublin to Manchester, so we then had to wait over 9 and 1/2 hours in Dublin. Unfortunately the flight back was horrendous. A flight from Manchester to Ireland was okay, we went through passport security fine and quick ,and the flight was good. We flew to Seattle at the beginning of June. ![]()
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